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Cancel an Entire Package

Learn how to cancel an entire package with 1&1, including all domains and add-on features associated with the package.

If you have only 1 package in your account, cancelling that package will terminate your entire account. You can also terminate your entire account with us, including all packages within the account, by filling out and submitting the Account Cancellation Request Form which can be found from the Administrative Forms page.

Step 1
Log in to your 1&1 Control Panel and select the relevant package.
Step 2
Select Cancellation from the My Account panel.
My Data > Cancellation
My Data > Cancellation
Step 3
Click Next under Cancel this entire contract.
Cancellation Options
Cancellation Options
Step 4
Click the Continue Anyway button to proceed with the cancellation.
Cancellation Confirmation Screen
Cancellation Confirmation Screen
Step 5
Select a reason for cancellation and then click the Next button.
Cancellation Reason Selection Screen
Cancellation Reason Selection Screen
Step 6
A summary of the cancellation options chosen is shown. Click Next to continue.
Cancellation Summary Screen
Cancellation Summary Screen
Step 7
Click Next.
Cancellation Confirmation Screen
Cancellation Confirmation Screen
Step 8
Your cancellation request has now been submitted to 1&1. In order to activate your cancellation request, simply call us at 0800-917-6273 or request a free callback by submitting your information with the callback form.

Please take note of the customer number and reference number displayed for your call.
Cancellation Activation Screen
Cancellation Activation Screen
Please note:
It is impossible to cancel a contract while leaving domains with us!