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Cancel a Feature or Additional Item from Your Package

Learn how to cancel a feature or an additional item from your 1&1 package.

If you no longer need certain features, services, or other items in your package, you can easily remove them via the 1&1 Contract Page.

Please note:
Cancelling all domains in your hosting package does not cancel the package itself. It will remain active and will continue being billed until you Cancel Your Entire Package.
Step 1
Log in to your 1&1 Control Panel and select the relevant package.
Step 2
Click Cancellation in the My Account section.
1&1 Control Panel
1&1 Control Panel
Step 3
Click Next below Cancel domains or additional items.
1&1 Contract Service
1&1 Contract Service
Step 4
Select the domains/additional items that would like to cancel and choose their cancellation dates. Then, click Next.
Cancellation page
Cancellation page
Step 5
Select a reason for your cancellation. Then, click Next.
Your Additional Items Summary
Your Additional Items Summary
Step 6
A summary of the items selected will be displayed. If this is correct, click Next to proceed.
Your Additional Items Summary
Your Additional Items Summary
Step 7
Your cancellation request has now been submitted. In order to activate this cancellation request, click the activation link in the e-mail sent to the e-mail address displayed.

If you have not received the e-mail, you can request it again using the Resend Activation E-mail link.
Activation Page
Activation Page
For additional information, you may want to reference: