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Forgot Your 1&1 Customer Password

Learn how to request a new customer password from the home page of the customer login portal.

Step 1
Access the login portal.

Click the Forgot Your Password? link below the password field.

1&1 Control Panel Login
1&1 Control Panel Login
Step 2
Enter your 1&1 Account Number (Customer ID) or your 1&1 User name and confirm by clicking Check.
Account Number Check
Account Number Check
Step 3
An e-mail with a password reset link will be sent to the e-mail address on the account. Follow the instructions in the e-mail and click the Reset Your Password button or link.
Please note:
If you have requested a password reset link but never received it, check your spam folder to see if it may have been redirected there.
Password Reset Link Confirmation
Password Reset Link Confirmation
Step 4
You will be redirected to the Change Password page. Re-enter your 1&1 Account Number (Customer ID) or User name and enter a new password.

It is recommended that you use the password strength indicator to ensure that your password is secure. Click the Change button when you are finished.
Change Password Prompt
Change Password Prompt
Step 5
You will receive a confirmation message informing you that your password has been changed successfully.
Confirmation message
Confirmation message
For additional information, you may want to reference: